Shipping & Returns

 
 

*please note, we do not offer online shopping, however, we are able to ship certain items. Please email niki@mendocino.ca for more details.

Order Confirmation

After placing your order, an order confirmation will be emailed to you once the item’s availability has been confirmed. All order confirmations will be processed during Mendocino Clothing Company Ltd.’s (Mendocino) office hours (Monday to Friday 9 a.m. to 5 p.m. EST). Any emails/orders received outside of these hours will be answered by 11 a.m. the next business day.

Mendocino processes orders Monday through Friday, excluding Canadian statutory holidays. Orders received on weekdays after 5:00 p.m. EST, on weekends or Canadian statutory holidays will be processed on the next business day.

We do our best to fulfill every order we receive. In the event that the item is out of stock, our team will contact you directly by email. We will remove said item from your order and you will not be charged for that item.

Timing of Delivery

Once your order has been confirmed, please allow 2 business days to process your order and up to 7 days for delivery via FedEx. If you would like to expedite your package, please email niki@mendocino.ca for rates and details.

At Mendocino we value our customers tremendously. We are committed to doing our very best to make sure your order arrives in perfect condition and on time, however Mendocino cannot be held responsible for unforeseen circumstances beyond our control such as severe weather, service interruptions etc. that may result in a delay of arrival for your order.

Order Tracking

All orders will have an email confirmation with a FedEx tracking number.

Shipping Rates

At this time Mendocino ships within Canada only. If you would like to expedite your package, please email niki@mendocino.ca for rates.